Return and Cancellation Policy

Effective Date: January 16, 2025

At AmericanSatelliteInternet, we value your satisfaction and aim to provide a seamless experience. Please review our policies below to understand how cancellations, returns, and refunds are handled.

1. Cancellation Policy

We understand plans can change. To cancel your order or service and receive a full refund, cancellations must be made in writing at least 15 days before the scheduled delivery date or service commencement. Requests submitted after this period may not be eligible for a refund.

2. Refund Policy

Refunds are available within 15 days of receiving the product or service. Refund requests made beyond this window will not be accepted, and all sales will be considered final after this period.

• Eligible Refunds: Refunds are processed for items returned in their original condition or for services not rendered as agreed.
• Ineligible Refunds: Products damaged due to misuse or items returned after 15 days are not eligible for a refund.

3. Non-Payment Policy

Timely payments are essential for uninterrupted service. If payment is not made within one day of the invoice date, services will be suspended until the full payment is received. We recommend settling invoices promptly to avoid disruptions.

4. Acknowledgment of Receipt Upon Payment

By making a payment on an invoice, the customer acknowledges that the goods or services have been delivered as described. Payment confirms satisfaction with the services provided. Any concerns or disputes must be raised within 15 days of the payment date. Beyond this period, the sale will be considered final.

5. Steps to Initiate a Return

If you are eligible for a return, please follow these steps:

• Contact Us: Notify us via email or phone within the eligible return period, providing your order details and a brief explanation of the issue.
• Submit Proof: Share photos or videos highlighting the problem for assessment.
• Follow Instructions: Upon approval, we’ll provide return authorization and detailed instructions for completing the process.

6. Need Help?

For questions or assistance, our support team is here to help. Reach us through:

• Email: sinternet221@gmail.com
• Phone: +1 (866) 401-5254
• Address: 33 Fountayne Ln, Lawrence Township, NJ 08648, United States

Thank you for choosing AmericanSatelliteInternet. We’re committed to ensuring a positive experience and addressing your concerns promptly and professionally.